Posted: 27 Sep 2006 by Codehead
1 minute read
The troublesome printer from my last post went back to the store.
I spoke to Olivetti tech support, who basically talked me through the install again. No magic “Hold shift and click this” or “change this registry setting” or any other cool tricks, just the same thing I’d already done quite a few times. No joy, so the printer went back and I got a refund.
I understand that some people need tech support in order to achieve even the most basic tasks. However, it would be nice if there was a support line option like, “If you are a biff, hold the line. If you you have a clue, press 9.” - Then those of us who can find their way around a computer can get support rather than frustration.
Posted: 25 Sep 2006 by Codehead
1 minute read
Yesterday I bought a new shiney new Olivetti ANY_WAY Wifi printer. I thought that it’d be nice to be able to put the thing somewhere other than on my desk, plus I could print from my laptop / Linux box (maybe even from the NDS) or any other wireless device on my net.
The basic printer install was fine, no problems. One odd looking test page later I was in business. However, trying to get the wireless working was a different matter. The installer could not see the printer on my LAN, despite me being able to access the printer’s web config page. So, in desperation I decided to see what Google knew about it. That’s when I found I had no Internet! After a hour or so of digging, it transpired that my connection to my ISP was OK, but my DNS had been mangled. Manually specifiying servers from OpenDNS did the trick, and I’m now back online, but still only have a USB printer.
Now I have access to Google again, I see that at least one other person has had exactly the same problem. Thanks a bunch Olivetti, I’ll give it one more night of tinkering, then it’s going back to the shop.