The troublesome printer from my last post went back to the store.
I spoke to Olivetti tech support, who basically talked me through the install again. No magic “Hold shift and click this” or “change this registry setting” or any other cool tricks, just the same thing I’d already done quite a few times. No joy, so the printer went back and I got a refund.
I understand that some people need tech support in order to achieve even the most basic tasks. However, it would be nice if there was a support line option like, “If you are a biff, hold the line. If you you have a clue, press 9.” - Then those of us who can find their way around a computer can get support rather than frustration.